Assertiveness training

Stand your ground

Which bit of ‘no’ don’t your people or clients understand? Or ‘yes’, for that matter? Stating your position and sticking to it can be hard for managers when the pressure is always to please, and over-commitment and broken promises can follow. And inside your organisation, do good ideas and vital reality checks go disastrously unheard for lack of a team-member’s self-confidence to express them?

Assertiveness is not aggression, which stifles communication and demotivates colleagues, nor is it a failure to listen to any voice but your own. Assertiveness is a vitally important tool in working out, making and sticking to the correct decision both within your company and facing out to clients, customers and partners. Our course dissects the habits of mind that inhibit assertiveness, and builds a framework which fosters the necessary self-confidence and belief in one’s position, putting the techniques to the practical test with professional actors coaching delegates in specific scenarios drawn from business life.

Course leaders

David Milne

David Milne

Eva Najberg

Eva Najberg

What we do

Presentation skills

Half your business is presentation. Whether facing clients, customers, colleagues or project partners, if you...more

Managing relationships

Co-operation is the key to both business innovation and day-to-day working. Yet time and again personal friction gets in...more

Stress management

When the chief executive of Lloyds Banking Group, António Horta-Osório, took a leave of absence in 2011 to recover from the...more

Team building and managing

Teams don’t build themselves. In business we often see dysfunctional teams thrown together or cloned in the boss’s...more

Counselling skills for HR teams

Your most valuable people may be in crisis, and your business relies on your HR managers being able to help with effective...more

Developing resilience

Whether in good times or bad, businesses struggle with adversity in all sorts of shapes, from global competition to...more

Assertiveness training

Which bit of ‘no’ don’t your people or clients understand? Or ‘yes’, for that matter? Stating your position and sticking to...more

Executive coaching

It took a 12-year parting of the ways between Apple and co-founder Steve Jobs for the former to dice with terminal decline and the...more

NM UK…

London

Upcoming Open Courses – London
Winning Hearts and Minds

29 – 30 November
24 – 25 January

NM France…

Paris

Upcoming Open Courses – Paris
Captiver et Convaincre
(delivered in french)

7 – 8 November

NM Belgium…

Belgium

Upcoming Open Courses – Brussels
Captiver et Convaincre
(delivered in French)

11 – 12 October

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