Stand your ground
Which bit of ‘no’ don’t your people or clients understand? Or ‘yes’, for that matter? Stating your position and sticking to it can be hard for managers when the pressure is always to please, and over-commitment and broken promises can follow. And inside your organisation, do good ideas and vital reality checks go disastrously unheard for lack of a team-member’s self-confidence to express them?
Assertiveness is not aggression, which stifles communication and demotivates colleagues, nor is it a failure to listen to any voice but your own. Assertiveness is a vitally important tool in working out, making and sticking to the correct decision both within your company and facing out to clients, customers and partners. Our course dissects the habits of mind that inhibit assertiveness, and builds a framework which fosters the necessary self-confidence and belief in one’s position, putting the techniques to the practical test with professional actors coaching delegates in specific scenarios drawn from business life.