Counselling skills for HR teams
Your most valuable people may be in crisis, and your business relies on your HR managers being able to help with effective counselling. These are the discussions that even trained HR managers might dread yet they cannot be shirked. Nor is it enough to think the discussion has been successful if at its conclusion no clear path to resolving the issue has been agreed; a fudge helps neither the business nor the individual.
Counselling is a specialist profession but, building on existing HR training and skills, a grasp of its basic techniques will suffice to handle most common workplace problems. This course supplies a structured model of these techniques to systematise and supplement both empathetic instincts and basic HR training. We coach the HR manager to apply this knowledge to their real-life staff problems in mock-interviews with professional actors improvising in the other roles. Our practical training sessions make stern demands of the HR manager’s counselling mettle, providing not only the tools but the stress-tested confidence to deal with the real thing.